Our Mission
The physicians and staff of Fairfield Road Physician Offices promote healthier lives for families in Beavercreek and in the Greater Dayton community through health management and education.  We provide high standards of care for you and your family. 

Our Philosophy
Quality care is our highest priority.  We offer a full range of Family Practice and Internal Medicine services to help manage your illnesses.  We are also available for well care and preventative health advice.  Our goal is to identify problems in their early stages when they are most treatable and to improve your overall health status.  As a customer service leader, Fairfield Road Physicians were among the first in the Dayton area to offer the Open Access program.  Our nearby Beavercreek location, just off Highway 35, ample parking and pleasant, professional environment are designed for patient comfort. 

What services are offered at Fairfield Road Physician Offices?

How do I schedule an appointment?

What will I need to register?

How do you handle prescriptions?

When will I get my test results?

What if I need to see a specialist or need testing?

What must I pay at the time of service?

What if I need to cancel my appointment?

How do I contact the doctor after hours?

I am under 18 years old, can I be seen without my legal guardian?

How do I best use your telephone system?

I recently participated in a patient survey at your office, What were the results?

I have a friend looking for a doctor and would like to recommend your office.  Do you accept new patients?

Who do I see if I have a comment, question or suggestion?

Fairfield Road Physician Office Home Page

What services are offered at Fairfield Road Physician Office?

Our physicians offer comprehensive patient care including:

We are delighted to offer you exceptional access to care through a specialized appointment scheduling system. 

We do offer same-day appointment scheduling on most days.

To schedule an appointment, call 208-7000. 

Press #1 to reach the receptionist for Dr. Clark.
Press #2 to reach the receptionist for Dr. Shah and Dr. Waite.
Press #3 to reach the receptionist for Dr. Kepler.

Please give us adequate notice if you must cancel or reschedule an appointment.

Back to Frequently Asked Questions

Please bring your current insurance card, your driver's license and a list or bottles of current medications and arrive 15 minutes prior to your appointment time to verify your information on file.  If you need a complete physical or you are a new patient, please allow 30 minutes before your appointment time.  When you arrive at the office for a scheduled appointment, we will verify your address, home and work telephone numbers and insurance information.  Please notify us immediately of any changes in personal or insurance information.  We also ask that you provide your e-mail address so that in the future we can contact you via e-mail if you wish.

One time per year a new registration form is requested. This is to verify your information and to obtain your signature authorizing treatment and payment from your insurance company.

We will also provide you with information concerning your rights under the Health Insurance Portability and Accountability Act (HIPAA) as required by federal law.

You will be asked to update your health information when you are registering for preventative services.

How do you handle prescriptions?

We ask that you bring a complete list of current medications, and dosage to each appointment. Your physician will use your appointment to manage your prescriptions and will provide you with the appropriate number of refills until your next visit.  You may follow up with a phone call if you are having problems with a currently prescribed medication.

Our office will contact you with test results as soon as possible.  This may take up to two weeks depending on the type of test you had done.  If your results are normal, a letter or card will be sent to your home with the results and any follow-up suggestions.  If your doctor suggests additional testing or has any concerns with the results, someone from our office will call you.  If you have not heard from us within 2 weeks of your test, please call the receptionist.

When your physician feels it is necessary to send you to see a specialist, we do our best to know your insurance coverage rules.  However; we also ask that you assist us in complying with these rules.  If  your insurance company requires special paperwork, we suggest that you provide us with the forms and allow a minimum of five working days to complete the paperwork and send it to the specialist.  You should also verify that the specialist to whom you are being referred participates in your insurance plan.

It is wise to check your insurance coverage regarding Urgent Care and Emergency visits.  Some insurance companies require you to have a referral for those visits also.  Many insurance companies allow 24 hours for you to notify your primary care physician that you have been to an Urgent Care or Emergency Department.

Charges for office visits are due in full at the time of service, unless proof of medical insurance is provided.  Co-payments or deductibles required by your plan are due at the time of service.  We accept payment by cash, check, or MasterCard/Visa/Discover. If you are unable to comply with this policy, please notify the receptionist when your appointment is made.  Our receptionist will direct you to our accounts receivables representative to discuss payment arrangements.

Your insurance coverage is a contract between you and the insurance company or plan.  Until your insurance company makes a payment, you are responsible for your bills.  Unless our agreement with your plan specifies otherwise, you are responsible for any non-insured portion of your bill.

An additional $10.00 charge will be added to your account each time a co-pay is not made at the time of service.

All questions regarding insurance billing, balances and payment arrangements may be directed to our Billing Department at 208-7005.

If you are unable to keep a pre-booked appointment, we ask that you cancel at least 24 hours in advance. If this is not possible, call as soon as you can so that another patient can be given your appointment time.

Patients who are 10 minutes or more late for an appointment may be asked to reschedule.  We respect your time and strive to notify you of any significant delays in our schedule.

A charge may be added to your account if you do not cancel your appointment.  Our goal is to provide you the care you need.  If you do not keep appointments, it is not possible to provide continued quality care.

If you need to contact the doctor for an emergency after normal office hours, please call 1 (877) 835-5850. The answering service will forward all messages to your physician or the physician on call.  Your call will be returned at the earliest opportunity   We ask that you call for routine matters, including prescription refills, during regular office hours.

Under the laws of Ohio, anyone under the age of 18 is usually required to have written permission for treatment from a parent or legal guardian before being seen by the physician. If the parent or guardian does not accompany the minor to the visit, arrangements for authorization must be made (i.e., a written permission slip). This permission slip must be brought in each time the patient is seen and must indicate the condition or symptoms we have permission to treat.

1. Phoning:  Our office is busiest between the hours of 8 - 10 a.m.  It may be difficult to give all patients the time that they deserve at the time.  If your call is not of an urgent nature, we ask that you call after 10 a.m.
2. Prescription requests: prescription refills are best handled at your visit with your physicians rather than over the phone.
3. Test Results: If your test results indicate needed follow-up, we will contact you by phone as soon as the results are available.  Normal results will be communicated to you by mail within 2 weeks.  If you have not heard from us after 14 days, please call us.

We thank you for your participation and we thank you for your confidence in us. Our results showed:

Of the patients surveyed, 98% were overall very satisfied with their services and 97% would recommend this practice to a friend or relative.

Yes, we accept new patients. Direct your friend to 208-7000 to schedule an appointment.

One of the nicest compliments a patient can give is to recommend us to a friend or family member. Thank you for your confidence in our office.

We appreciate your feedback, both positive and negative.  Positive results let us know we are doing our jobs.  Negative results give us the opportunity to correct procedures and to grow as an office.  Please send a note to our office manager if you have any suggestions for us.

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